Terms & Conditions
Last Updated: 4th March 2026
Nature of Service
The 14-Day and 30-Day Skin Regulation Programmes are educational and coaching-based services focused on lifestyle regulation, including:
• Nutrition guidance
• Sleep and stress management
• Movement and mobility strategies
• Symptom tracking and pattern interpretation
These services do not constitute medical advice, diagnosis, or treatment.
Participants acknowledge that this programme does not replace consultation with a licensed medical doctor or dermatologist.
Medical Responsibility
You agree that:
• You are responsible for your own health decisions.
• You will consult your doctor before making significant dietary or medication changes.
• The coach does not prescribe medication or alter medical treatment plans.
Beyond The Skin and Wen Ying Pang shall not be liable for any adverse reactions resulting from participant decisions.
Results Disclaimer
Healing timelines vary significantly.
No guarantees are made regarding:
• Speed of recovery
• Flare reduction
• Symptom elimination
Outcomes depend on individual consistency, medical history, and external variables.
Payment & Refund Policy
All programme fees are non-refundable once access to materials or calls has commenced.
Rescheduling of calls requires minimum 24-hour notice.
Failure to attend scheduled calls without notice may result in forfeiture.
Communication Boundaries
WhatsApp or messaging support (if included) is limited to:
• Office hours only (8am-6pm)
• Educational guidance
• Non-emergency matters
This service is not a crisis or emergency support channel.
TESTIMONIAL & MEDIA CONSENT
Voluntary Testimonial Contribution
By participating in this programme, you may voluntarily provide:
• Written testimonials
• Before-and-after skin photos
• Screenshots of tracking improvements
• Video testimonials
You confirm that any testimonial provided is truthful and voluntary.
Media Usage Consent
By purchasing the structured guides, you grant Beyond The Skin and Pang Wen Ying permission to:
• Share your testimonial on social media
• Use anonymised or named quotes
• Use before-and-after photos (if provided)
• Use screenshots for marketing purposes
You may choose one of the following:
☐ Full name may be used
☐ First name only
☐ Anonymous (no name displayed)
You may request withdrawal of testimonial usage at any time in writing.